Citizen Zero is operated by Mercy Prints LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294. Contact us at info@citizenzero.co. This policy was last updated on November 14, 2026. It matches the policy on our Shipping & Returns page.
All sales final
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, wrong size, or items that arrived as described.
Damaged or defective items
If your item arrives damaged or defective, contact us at info@citizenzero.co within 48 hours of delivery, with photo evidence of the damage or defect and your order number. Once we have reviewed the photos, we will offer a replacement or store credit. Please do not return an item to us unless we ask you to.
Processing and delivery
Orders are processed within 1–3 business days and delivered within 3–7 business days of processing. Free shipping applies to orders over $75. Delivery times are estimates; once an order has shipped, delays with the carrier are outside our control.
How to report a problem
Email info@citizenzero.co within 48 hours of delivery with your order number and clear photos of the damaged or defective item. We will reply with the next steps. Replacements and store credit are issued once the problem has been confirmed.
Contact
Questions about refunds or returns: info@citizenzero.co, Citizen Zero / Mercy Prints LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294.