Citizen Zero is operated by Mercy Prints LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294. Our website is citizenzeroapparel.com. Contact us at info@citizenzero.co with any privacy questions. This policy was last updated on November 14, 2026.
What we collect
When you place an order, we collect the information needed to fulfil it: your name, email address, billing and shipping addresses, phone number, and the items you order. Payments are processed by Stripe; your card details go directly to Stripe and we do not store card numbers on our servers. If you create an account, we store your account details and order history. If you join the drop list, we store your email address to send you drop announcements. We also collect basic technical information such as your browser type and the pages you visit, to keep the store running and improve it.
How we use your information
We use your information to process and deliver your orders, to contact you about an order or a damaged or defective item, to send drop announcements you signed up for, to prevent fraud, and to operate and improve the store. We do not sell your personal information.
Who we share your data with
We share only what is needed to run the store: Stripe for payments, our shipping carriers to deliver your order, and the email service that sends order confirmations and drop announcements. These providers may only use your information to provide their services to us.
Cookies
We use cookies to keep items in your cart, remember your preferences, and understand how visitors use the store. You can disable cookies in your browser settings, but the cart and checkout may not work properly without them.
How long we keep your data
We keep order records for as long as needed to fulfil orders, handle returns and replacements, and meet our tax and accounting obligations. Newsletter signups are kept until you unsubscribe. You can unsubscribe from drop emails at any time using the link in the email or by writing to info@citizenzero.co.
Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@citizenzero.co. We will respond within a reasonable time and may need to verify your identity first. We will keep information we are legally required to retain, such as order records for tax purposes.
Contact
For any privacy question or request, contact Citizen Zero / Mercy Prints LLC at info@citizenzero.co or by mail at 8401 Mayland Dr Ste A, Richmond, VA 23294.