Frequently asked questions about Citizen Zero orders, shipping, returns, and sizing. Still need help? Email info@citizenzero.co.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 3–7 business days of processing. Shipping is free on orders over $75. Delivery times are estimates; once your order has shipped, you can follow its progress with the tracking information we send you.
What is your returns policy?
All sales are final. We do not accept returns or exchanges for change of mind or wrong size. If your item arrives damaged or defective, email info@citizenzero.co within 48 hours of delivery with photo evidence and your order number, and we will offer a replacement or store credit. See our Refund Policy and Shipping & Returns pages for the full details.
How do the sizes run?
Our hoodies and tees come in sizes S, M, L, XL, and 2XL. The CZ-01 Hoodie is an oversized fit made from heavyweight 450GSM cotton fleece. Please choose your size carefully before ordering, as all sales are final except for damaged or defective items.
Will a sold-out drop come back?
Citizen Zero drops are limited runs and may not be restocked once they sell out. Join the drop list on the homepage to hear about the next drop first.
How do I pay?
Checkout is secure and payments are processed by Stripe. We do not store your card details.
How do I contact you?
Email info@citizenzero.co. Citizen Zero is operated by Mercy Prints LLC, 8401 Mayland Dr Ste A, Richmond, VA 23294.